To our valued patients,
We hope this finds you and your family in good health. We are excited to announce the reopening of our office on June 1st and look forward to welcoming you back. We are writing to inform you of the measures we are taking to ensure your safety.
Dental offices are one of the SAFEST places you can be. Dentistry is a profession of obsessive-compulsive cleaners. Dental treatment rooms are cleaned with bactericidal and viricidal cleaners before & after each patient visit. We utilize barrier protection to prevent germs from spreading when we touch things. All instruments are heat sterilized and used only on you before they are sterilized again. In addition to utilizing many disposable products, we wear Personal Protective Equipment (PPE) for the safety of our patients.
Recently, you may have heard about aerosols and their potential danger, especially as it relates to COVID-19. Aerosols are a part of our daily lives. When you speak, cough, sneeze, laugh and breathe, you generate aerosols from your body into the surrounding environment. Our human bodies have a well-developed immune system to protect us from any potential dangers that we may be exposed to from aerosols. As it specifically relates to aerosols generated in a dental office, the American Dental Association (ADA) and California Dental Association (CDA) have been leaders in helping dental offices remain safe before, during and after the pandemic. With guidelines that have been developed through science and fact, this includes improved safety measures which were developed with both the Center for Disease Control (CDC) and Occupational Safety & Health Administration (OSHA). Dentistry was safe before the COVID-19 outbreak and it remains safe after. To date, there has not been one instance of a major COVID-19 outbreak from a dental office, throughout the entire world.
You may not realize that our office has been open during the entire shutdown period seeing patients for emergency dental care. Those patients who have been here, as well as our dental team members, felt safe the entire time. In fact, the patients who came in all felt extremely comfortable receiving care at our office.
These additional measures in addition to our regular infection control procedures make our office one of the safest places you can be.
What We Are Doing to Keep You and Our Team Safe.
You will see many changes, as we have new ways of scheduling your appointments and managing your insurance and financial transactions. First, you will be contacted 48-72 hours prior to your appointment via phone, text or email and asked a set of health-related questions. It is required that we complete this questionnaire prior to your appointment. We will have to reschedule your appointment if we are unable to complete this step. Below is a list of some of the enhanced precautions we have taken to protect you in addition to extensive team training on infection control and patient management procedures.
- Personalized arrival procedures to guide you from your car directly to treatment rooms to eliminate contacting surfaces.
- Maintain distancing in the reception area for essential caregivers and parents of minors if they cannot wait in a vehicle or outside the clinic.
- We require a mask to be worn by ALL patients upon entering the office.
- Installed sneeze guards or droplet barriers at all reception areas.
- Require hand washing and hand sanitizing before all appointments by our team and by our patients.
- Introduce an oral pre rinse by all patients to reduce exposure to germs.
- Require all team members to undergo periodic testing for COVID-19 and antibodies for the earliest detection of exposure should it exist.
- Record the temperature of every patient upon entering the office.
- Record the temperature and lung efficiency of every team member each day at the beginning and end of the work period.
- Payment arrangements in advance to avoid delay and allow contactless exit from the appointment.
- Enhanced operatory disinfection procedures of all surfaces between patients.
- Ambient air management with HEPA air filtration (with UV-light) continuously in treatment rooms and common areas to remove germs from circulating air.
- Enhanced operatory disinfection procedures before and after all appointments with mist or fogging devices to access hard to reach places that can be easily missed.
- New personal protection equipment like visors, gowns, and masks for our doctors and team to provide barriers against the smallest of germs.
- Introduce protocols to reduce or eliminate airborne aerosols during all dental procedures.
- Enhanced nightly disinfection procedures of equipment and office fixtures like computers, keyboards, telephones, tablets, chairs, doorknobs, and buttons that may be touched unconsciously.
- Longer appointment times for you to prepare and complete all appointment tasks and duties in the safest and most comprehensive manner.
WE WANT YOU TO ALWAYS FEEL COMFORTABLE & SAFE AT OUR OFFICE. In addition, we want our team members to feel safe in our work environment.
As we begin performing routine dental care, you can be assured that our entire team has been in constant communication during the shutdown period, we have studied the latest information & research on how to best care for our patients, and we have implemented additional protocols to keep you, and us, safe during your visit.
There’s a lot of uncertainty when it comes to COVID-19. One thing you can be certain of is that going to the Dentist is, and always has been, safe. For those who had an appointment during our office closure between 3/15 – 5/30/20, our office will contact you to reschedule. You don’t have to wait you can contact our office for an appointment.
We look forward to seeing you soon!
Dr. Kar, Dr. Park, Dr. Kim, Dr. Morcos and the entire Team at InStyle Dental